Last Updated: [Date]
Welcome to TradeM8. Your privacy is critically important to us. This Privacy Policy outlines how TradeM8 (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our mobile application and website (collectively, the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of information about you:
- Personal Identification Information: Name, email address, phone number (optional), profile picture, location (general), and any other information you provide when you register for an account or update your profile.
- Listing Information: Details of services or products you offer or request, including descriptions, images, videos, estimated value, desired trades, and location.
- Communication Data: Messages exchanged with other users through our in-app chat feature, feedback, ratings, and reviews.
- Usage Data: Information about how you access and use our Service, including your IP address, browser type, operating system, pages viewed, features used, and the dates and times of your interactions.
- Device Information: Information about the device you use to access our Service, such as device model, operating system version, and unique device identifiers.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Service.
- To create and manage your account.
- To facilitate communication and trades between users.
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our Service and develop new features.
- To process transactions (if applicable for premium features).
- To send you technical notices, updates, security alerts, and support messages.
- To respond to your comments, questions, and requests and provide customer service.
- To monitor and analyze trends, usage, and activities in connection with our Service.
- For compliance purposes, including enforcing our Terms of Service or other legal rights.
3. Sharing Your Information
We may share your information in the following situations:
- With Other Users: Your profile information, listings, and communications related to trades will be visible to other users of the Service as necessary to facilitate trades.
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analytics, payment processing (if applicable), and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation.
- Protect and defend our rights or property.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.
6. Your Rights (Under Australian Privacy Principles)
Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request erasure of your personal information under certain conditions.
- The right to object to or restrict processing of your personal information under certain conditions.
- The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
To exercise these rights, please contact us using the details below.
7. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [Your Contact Email/Link to Contact Form]